Hope you guys are all well. Just emailing to inform you that the tree arrived on Monday. It is beautiful and in great condition, my wife was extremely happy with her birthday gift.
Both trees arrived on time, safely and undamaged, and have been duly planted today.
The trees have arrived and are in superb condition. First time I have used your service and ordered trees by post. Excellent service, particularly considering the current pandemic and I will be highly recommending you to friends and family.
Thank you very much for your excellent customer service and prompt action.
Hope to do business with you in the future!
The three silver birches have arrived this morning they are fantastic, thank you.
It arrived and she is delighted - thank you SO much! You’ve exceeded my expectations!
I hope you are well. Thank you for the confirmation email, it is appreciated. I am happy to confirm that my tree arrived safely today. I am looking forward to seeing it bloom.
I would like to add also, that I am very please with the customer service that yourself and your team has shown me.
Hi I just wanted to thank you for delivery of the tree I ordered to be sent to my son for his birthday, it arrived on his birthday, securely packed and in good order. thank you
Hi Richard and everyone and trees direct,
We have received our two cherry trees in time for my wife’s birthday and they are amazing!
Thanks very much! For arranging this for us and getting them to us in time for her birthday this weekend... awesome customer service
Just to let you know the tree arrived safely yesterday and is now planted as per instructions. I would just like to add how pleased I am, in these difficult circumstances, with the condition it arrived in and that it arrived on my wife’s birthday.
Thank you very much from an extremely satisfied customer.
Recieved the tree this morning in amazing condition! Thank you! Happy customer
The tree arrived yesterday morning in prefect condition and is now planted in my front garden.
Great service and packaging.
Just received my first ever order from yourselves of a Peace Rose. Absolutely amazed at the superb packing and the strength and condition of the sturdy rose. Certainly wont be my last order.
Hello there, I just wanted send a note to say a huge thank you for not only meeting my order but delivering it to Scotland in 2 days which is amazing service during a pandemic! It arrived in tact and in bloom to the delight of my friends who were celebrating their ruby wedding. Outstanding. May you be well, happy and successful. All the best during these difficult times. Please feel free to use this as a testimonial.
I received my tree today and can honestly say I was absolutely delighted.
It is exactly as described, looks so healthy and planted in a blue pot looks absolutely stunning.
Thanks you and take care
Hello All at Trees Direct
Just a quick bit of feedback on the below order.
Thank you for turning this around so quickly, I know circumstances are difficult for all at the moment and the person receiving this gift was over the moon and it has really helped to lift her spirits at what is a difficult time for her.
My friend received her olive tree this morning and absolutely loves it! Thank you for a super service!
Many thanks for tree delivered as promised on Wednesday Grandma was very impressed with the expert packaging and the excellent quality of the tree it is very much appreciated
I have just received a gift of a tree,supplied by you. It arrived in pristine condition and I wanted to thank you for the lack of plastics used in the packaging. You have shown that it can be done and I hope other firms will follow you. Keep up the good, green work.
Thankyou very much the Rowan tree arrived yesterday and looks great.
Just to let you know that the bay trees arrived today and they look great, so much better than I imagined!
Thanks for all your help in speeding up delivery, it was much appreciated.
Just to say a huge thank you. The plants are in and look brilliant. Full of life!
3 Magnolias arrived safely this morning. They are excellent plants, well packed and carefully off loaded etc by the delivery company.
Thank you very much for being so helpful. We are really pleased with your service and would recommend you to all.
We just love our new tree which was safely delivered today and so well packaged - what a lovely specimen🌴👍
Looks just the part in our conservatory and ready for a spurt of growth for the summer.
Thank you so much for the myrtle tree which arrived safely at my friends house in Suffolk on the correct day and in perfect condition. I will certainly be recommending you to friends and family.
The trees arrived in excellent condition and I have planted them out today. Thanks for your advice and for the very prompt service.
We will certainly contact you again if we need any more trees.
The tree has arrived safely. Thank you for your excellent service.
Just to say my husband is delighted with the tree and it looks great.
Thank you for picking such a perfect specimen.
Many thanks for the 6 trees delivered as promised, beautifully packed, evenly graded and matched in vigour.
We had the tree delivered today. Exactly what we wanted. We are delighted with it. Really good value and service.
Next time we need a tree we will definitely be in touch.
I just wanted to write a quick note to say thank you so much for our tree! It has arrived safely and the packaging is beautiful – I am so looking forward to presenting this lovely gift tomorrow and would like to thank you for your fantastic service and excellent advice on choosing a product.
Just to let you know the beautiful tree arrived safely today.
Thank you for your attention
Thank you so much for the beautiful Stella Cherry Trees and for packaging them with such care.
I wanted to say how impressed I was with the service I received.
Nothing was too much trouble when I thought the tree I bought from you..and had planted ..
Was dying…I thought it looked as if it hadn’t had enough water as the leaves were turning brown.
When I phoned to ask your advice, the young man suggested I took a photo.which I did..and sent it to him. He confirmed my thoughts…I had not watered it sufficiently…just surface water!!
So, as advised I started to water it thoroughly but not to overwater it I was told…to my delight a week later It perked up and I now have new shoots appearing?!!
Equally, I would like to say what a pleasure it has been to place another order with you..( and pleased to say the pear tree is looking good!). No automated voice, but a warm friendly voice at the end of the phone. What a difference it made to be dealing with people that cared..no call centre..crass ‘music’…no ‘ your call is important to us’ yet kept hanging!!
Obviously a family run business and from all the other testimonials, a very successful one!
Thank you once again for your excellent service!
Thought I would let you know the trees arrived 1700hrs on Friday.
They are both in very good condition and were carefully handled by the courier.
I am very pleased with the quality and would certainly recommend trees direct to my friends.
The eagle has landed. The tree was very happily received by my husband who was clearly moved at the thought.
Many thanks for your swift and kind response.
Thank you for supplying my beautiful hawthorn tree. What a wonderful service!
It’s here in it’s new home and it’s beautiful – thank you SO much.
We’ll definitely be buying further trees from you.
Just received a Magnolia sent to me from my daughter in Australia. This is the second tree she has sent via your company and as with the previous one, was in excellent condition when it arrived. Many thank for your excellent service. Will always love my trees.
Thanks for the quick and helpful response. That kind of customer service is rare these days.
I can’t thank you enough for my lovely trees (4 very well matched Limes for pleaching and a massive Medlar). Thank you for your kind help and excellent service.
Hi, I just wanted to thank you for a good product and service. I am a Brit living in Mexico…My great Uncle past away recently and I wanted something special to send to a funeral. My Uncle was a keen Gardner and did not want flowers wasted on his funeral. I ordered a Cherry tree for my late uncles family….it was basically a memorial tree. My family were thrilled and impressed with the quality of the tree and especially the packaging and care you took with the shipment. I had requested that it be delivered on the 16th of February and that’s the day it arrived.
Thanks so much the tree was delivered to my Sister and Brother In Law today – and they said it is fantastic, and very exciting to receive such a fabulous gift – thank you for getting it to them so quickly!
I can’t express too strongly my appreciation of the quality of your operation, in all its aspects. I have found you completely reliable and trustworthy. With thanks and best wishes
Just to say the trees arrived in lovely condition and were in the ground that afternoon! Can’t wait for Spring – they are already a good size and it will not be long before they are providing privacy for our garden.
Many thanks for your help and advice.
I put in an online order sunday. later that day I had a phone call to confirm the details of the delivery. I think that was good customer service. As the tree was for a special birthday I was worried about the delivery, but no everything was great. Received the tree early morning.
May i offer my sincerest gratitude towards you and your service. You reached the highest expectations for me by delivering a perfect Birthday Willow tree to my mother yesterday. (thursday) She was so delighted with the quality and service. I will not hesitate to pass on your details to all of my family and friends. Thanks once again.
Just wanted to pass on my thanks for what you did this week to get us a replacement black poplar when ours got lost in delivery. I notified you the day that we were supposed to be doing a memorial planting on a nature reserve that we had not received the tree and by 10am you had arranged for a member of staff to hand deliver us a replacement. Exemplary customer service. I would definitely recommend Trees Direct and will be purchasing more trees from you in future. Thanks
I ordered a Magnolia tree on for delivery NEXT DAY and it arrived at 13.10 on the day!!!! It was a token of our sympathy and love, and memorial for dear friends who tragically lost their little boy recently, and the tree is very appropriately called “Heaven Scent”. I have just recieved a phone call from them to thank us, and to say how beautiful it is, and in bloom too, perfect. Thank you so much for your excellent service.
Hello, I ordered a cherry plum tree on Tuesday for my parents’ Ruby anniversary. You were so friendly when I called to order and the most lovely tree was delivered yesterday as promised. My parents are delighted and I wouldn’t hesitate to recommend your company to others. Many thanks,
The three Holly trees were delivered yesterday (at 4:00 p.m.) and are just what we need to replace the screening lost when condemned trees were cut down. Thank you for your help and advice.
Thank you for your delivery. The tree is outstanding and in beautiful condition. Excellent packaging to limit damage. Its nice doing business with someone who loves trees. I am also liking the look of the snowdrop tree!
I would not hesitate to use and recommend your company in the future, many thanks again.
Many thanks – the tree arrived in beautiful condition and my mum really likes it. A great service
Thank you Richard for your excellent service and advice. My trees arrived this morning (Cherry Plum,and Liquidamber) and I was amazed how well packed they were. They had lost very few leaves on their “long journey” and look very healthy. I will certainly recommend you to anyone who is looking for a tree that has been cared for, rather than neglected like they are in a lot of garden centres.
Thank you so,so much for my beautiful Rowen Tree and the prompt delivery and great packaging, I am over the moon with my purchase and will definately recommended you.
Just wanted to let you know that the package arrived in time and in perfect condition. Many thanks for doing this for me, our retiree is very pleased with it!
Just to let you know that the Exochorda arrived safely on Wednesday. It was a lovely specimen, and larger than I thought it would be, it was brilliant. We gave it to them last night and they were very pleased with it. Thank you very much for all your help, it was much appreciated
I just had to write to say thank you for the tree – it arrived on time, was left exactly where I asked it to be left and is a lovely healthy tree. The care taken to wrap it was appreciated, its the little touches like the bits of cane to keep the box away from the tree and the hessian bag which all the difference and clearly shows the professionals you are.
Please thank everyone who dealt with my order.
I will definitely recommend you and hope to do business again with you.
Took safe delivery of the beautiful Japanese Maple Tree and my sister-in-law was delighted.
Thank you for the excellent delivery service and phone contact to keep me updated.
I will be sure to recommend your company to all my friends and family.
The tree is lovely and will have pride of place in the garden. I will come back to you and recommend you to all my friends.
Thank you for everything the tree has arrived and we are extremely pleased.
I just wanted to thank you for superlative service. I thought I was chancing my luck when I placed an order on Thursday evening, requesting delivery on Saturday but the elm tree duly arrived in time for my brother’s birthday and made our day. It just would not have been the same if it had arrived after the event. Many thanks. And the thing I also really like… you have not plagued me with emails since my order, which happens with most online transactions. Brilliant, efficient service. Many thanks.
Many thanks for the lovely tree. It has been planted over the weekend and we are very happy with it.
Thank you for sending the plum and rowan trees. Both are lovely specimens and are doing well already.
Thank you so much for the trees. They arrived safely and are a handsome pair
I was impressed with the service and the quality of the trees.
Hi, I just want to let you know that I have not only purchased from you a few times but I do recommend your services to anyone who is interested……. I think you run a very very good service, extremely friendly and helpful.Everyone I have sent a tree to as a gift are always VERY surprised and so thankful as this is something different and long lasting.If only all companies could deliver such a good service with such a happy ending – the world would be a peaceful place !
Just to say thanks so much. The tree arrived safely on Monday, and he is delighted with his gift!
Great thank you for the fabulous service. I’m sure she will love the tree
Just a quick note to let you know that the recipient of the Wild Cherry you recommended was delighted with it… really delighted.
Thanks for your help and the speedy and efficient delivery up to the middle of nowhere.
I will recommend your friendly service to anyone who will listen.
I am delighted with my new Janpanese Maple tree which reached me in perfect condition.
Just to let you know that they are absolutely beautiful and the planters are the best quality I’ve seen yet. They have brightened and smartened up a drab area considerably.
So many thanks and I will probably be back in touch for more later in the year.
One of natures wonders arrived yesterday and thank you for the excellent customer service it’s much appreciated.
My beautiful hawthorn tree has arrived I love it and will cherish it. Thankful kind regards
Thank you very much for great customer service on time delivery and a very nice tree
My darling is very pleased
Thanks a lot for this. I received the two trees today, and they look great – really pleased! Thanks so much for getting them here so quickly.
Trees arrived today safe and well thank you for great service