Terms & Delivery

COVID19 Announcement

We are sadly unfortunately still under restrictions set by the Government. In order to keep up with demand, there will sometimes be a delay in the number of orders we can pack and in the delivery time. Please allow for this, especially if you want your tree on a specific date. Our couriers will also be under pressure so we hope you will be patient and kind. Please get in touch with any queries or worries and we will do our best to help.

We apologise for any inconvenience, but we are all working extra hours to cope with the increased demand.

Thank you for your continued support.


The tree is watered before carefully packed by one of our experienced staff on site. It comes in a cardboard box lined with straw. (We try to use as much recycling material as possible) The box is addressed to the customer or a specified name and address and sent out overnight delivery to arrive on the customer’s requested date.

Please note if there is no specified date we normally send out any orders received by 12.00pm GMT to arrive on the following day, excluding weekends.

We only deliver on Monday-Friday. If it urgent that you require a Saturday delivery, they can be arranged on the phone. Please call 01584 878878 to arrange it.

Please do not select a Saturday, Sunday or bank holidays on the calender, as we are unable to deliver goods then.

The delivery charges below are based on your entire order, not on individual products.

  • Vouchers – no delivery charge
  • £2.50 for order up to £15.99 in value
  • £8.40 for orders £16.00 – £29.99 in value
  • £11.40 for orders £30.00 – £39.99 in value
  • £17.50 for all orders over £40.00 in value

Selected areas of Scotland, Northern Ireland and the Channel Isles may encounter a surcharge (see below).

You can select a target delivery date of your choice when placing your order.

Products containing our engraved plaques may take slightly longer therefore the website will allow for this when placing an order.

It may be possible for us to arrange a faster turn a around – contact Customer Service for more information at
info@treesdirect.co.uk or tel. 01584 878878

The goods may differ slightly from the images shown. In the unlikely event that we are not able to ship the items requested, or we decide on reasonable grounds not to do so we will offer a refund to your original payment method.


The prices of the goods are as stated on the website and are inclusive of any applicable value added tax. We accept Mastercard, Maestro, Electron, Solo, Delta, and Visa. Card payment is taken at the time of ordering. Trees Direct use Sage Pay for assured secure online payment for all of our customers.


Treesdirect.co.uk is a secure website. We ensure that the information that you provide to Trees Direct is handled and stored securely. Treesdirect.mybigcommerce.com maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions. Each order is processed securely, using Sage Pay. By using Sage Pay you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and SagePay/Protx’s servers to complete the sale of goods.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • (etc.)

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our mailing list as well as updates on our new products and services.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (0)1588-878 878 or send us an email at info@treesdirect.co.uk.


  • All BT (Northern Ireland) £12
  • All DG & TD (Scottish Borders) £5.10
  • PO30 & PO41 (Isle of White) £15
  • HS1-9
  • IV41-56
  • KA27-28
  • KW15-17
  • PA20
  • PA41-49
  • PA62-76
  • PH42-44
  • ZE1-3 (All Scottish offshore) £20.10
  • AB37-38
  • AB41-56
  • IV1-40
  • IV52-54
  • IV63
  • KW1-14
  • PH15-26
  • PA21-40
  • PH15-41
  • PH49-50 (Scottish mainland) £8.70